Bruno Salon

Reviews about Bruno Salon

• Meghan Melotik

  Oct, 09 2018
  ★ ★ ★ ★ ★
  Adorable and welcoming salon and staff. I received a very relaxing and un rushed mani pedi and loved every minute of it! The staff was knowledgeable and had great recomendations and tips for me, but plenty of time for me to relax and enjoy the experience as well!
• Christi Roth

  Jan, 24 2018
  ★ ☆ ☆ ☆ ☆
  Horrible customer service. I had bought Groupons 3 different times and got my hair done all 3 times. My mother bought me a Groupon to get
  my hair done for my birthday. I specified it was a Groupon that I was using when I called to
  make my appointment. I gave my full name. I showed up on time to use my Groupon today and Marta was quick to tell me I couldn't use it since I've used one in the past.
  She kept saying how she doesn't make money on the Groupon and it's a limit of one per person.
  
  So my questions to her were:
  1. Why was I able to come 3 times before?
  2. Why didn't someone call me before I got a sitter to come to my appointment to let me know this all of a sudden wasn't allowed anymore?
  3. Could she please make an exception since she is the owner?
  
  Her answer to #1 was basically she didn't know. That Groupon shouldn't have let me buy it 3 times in the past. That Groupon was responsible and should refund my mom her money. How would Groupon even know my mom was buying it for me?
  
  Her answer to #2 was that no one called me to tell me it wasn't acceptable because no one knew I had been there before. What??! Makes zero sense since she was quick to let me know as soon as I arrived that she wouldn't be doing my hair since I had a Groupon.
  
  Her answer to #3 was no because she doesn't make any money.
  
  Seriously. My mind is blown. What happened to customer service? She's not of a younger generation. She's an older lady that owns a business that wouldn't accommodate a customer.
  
  She kept blaming Groupon. She said she waited 3 hours for me. Why in the world in those 3 hours did she not see if I was in the system and call to reject
  me then?
  
  Never again. I've recommended people to come here and won't be doing that anymore.
  
  Totally disappointed.

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